Responsible Gaming

Gambling always involves the risk of financial loss, regardless of the player’s experience. That is why it is important to view betting and casino games as a form of entertainment, not as a source of income or a solution to financial problems.

At 1win, you can gamble responsibly if you follow a few simple rules:

• Set a clear budget for betting and gambling in advance and do not exceed the allocated amount.
• Only gamble with money you can afford to lose, without affecting your daily expenses, bills or savings.
• Set deposit and stake limits to keep control over the amount you gamble in a day, week or month.
• Maintain a balance between gambling and your other activities: family, work, studies and hobbies.
• Accept losses as part of the game and do not try to recoup your losses quickly by placing larger bets.
• Check your transaction and betting history regularly to understand your playing patterns and spending habits.

Adhering to these principles helps you keep your gambling within safe and controlled limits and protects both your budget and your emotional well-being.

Addiction to sports betting or casino gambling can develop gradually and is a serious condition that requires attention and, often, specialist help. Spotting the warning signs early on can help you take action before the situation gets worse.

Possible signs that you or someone close to you has a problem with gambling:

• Spending more and more money on gambling, beyond your original limits, in order to get the same thrill.
• Finding it difficult or impossible to stop gambling, even when you’ve decided to take a break.
• Frequently trying to recoup losses by placing larger stakes or betting more often.
• Lying to family or friends about the time or money spent on gambling.
• Neglecting responsibilities at work, school or at home because of gambling.
• Borrowing money to gamble or to cover debts incurred through gambling.
• Irritability, anxiety or mood swings when you are unable to gamble.
• Using gambling as a way to cope with stress, sadness or other emotional problems.
• Feelings of guilt or shame after gambling sessions, accompanied by repeated, unsuccessful promises to stop.
• Continuing to gamble despite obvious negative consequences for your financial situation or personal relationships.

If you find yourself in several of these situations, there is a risk of gambling addiction and it is advisable to seek specialist help and support.

Managing or preventing gambling addiction requires concrete steps and consistency. It is not an easy process, but it can be started at any time, including when you still consider yourself merely a regular gambler.

Practical recommendations to prevent or reduce the risk of addiction:

• Set strict limits on deposits, losses and playing time, and stick to them.
• Schedule regular breaks during your gaming sessions and avoid prolonged, uninterrupted play.
• Avoid playing when you are tired, sad, angry or under the influence of alcohol or other substances.
• Keep a simple record of the amounts you have wagered and won, to help you realise the real financial impact.
• Keep the account or card you use for betting separate from the one used for day-to-day expenses, to better protect your budget.
• Make use of account limit options or self-exclusion for a set period if you feel you are losing control.
• Talk openly with someone you trust about your gambling habits and be open to objective feedback.
• Fill your free time with other enjoyable activities that do not involve gambling.
• Avoid constantly checking sports results or promotions if these trigger your urge to gamble.
• If the measures you have taken are not enough, seek support from a mental health professional.

Following these steps can reduce the risks associated with gambling and help you regain control over your betting habits.

Gambling addiction is a treatable health problem, and professional support can make all the difference. If you feel you can no longer manage the situation on your own, there are services and organisations that can offer you confidential help.

Key resources and useful organisations for people in the Republic of Moldova:

• The National Psychological Helpline for Children and Adolescents, which also offers emotional support for families: https://telefonulcopilului.md
• The Community Mental Health Centre (a network of public centres providing psychological and psychiatric support throughout the country; information available from your GP or on the Ministry of Health’s website: https://ms.gov.md).
• The Republican Narcology Clinic, for the assessment and treatment of addictions: information at https://ms.gov.md, under the ‘subordinate institutions’ section.
• Private psychological counselling services accredited in the Republic of Moldova, which you can find through the College of Psychologists or local medical portals.
• International responsible gambling support platforms, which provide information and guidance in several languages: https://www.gamblersanonymous.org, https://www.gamcare.org.uk.

In an emergency, it is important to contact the emergency medical services or the general emergency number 112.

If you suspect you are developing an addiction or if gambling is affecting your life, you can seek help and information from the platform’s support team. The support staff can guide you through the account control tools and explain your options for setting limits or self-exclusion.

Ways to contact 1win customer support in Moldova:

• Live chat is available within the platform’s interface, in the support section.
• A contact form is available in your user account, under the ‘Support’ heading.
• Email support is available via the platform’s official contact page.

In your message, you can briefly describe your situation and request that limits be set or that your access to the game be temporarily blocked.